Kiah Park Horse Riding Camp Privacy Policy
Kiah Park Horse Riding Camp respects the importance of protecting the privacy and the rights of individuals in relation to their personal and sensitive information. This document is our privacy policy, and it tells you how we collect and manage your personal and sensitive information.
What is your personal information?
In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation (if applicable). If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What information and personal information do we collect and hold?
In order to communicate effectively and to provide our services to our high standard we collect the following types of personal information:
- name of participant and of the parent/ carer
- mailing or street address;
- email address;
- telephone number;
- age and birth date of participant
- weight of participant
- medical information
- special diet requirements
- riding ability
- swimming ability
- administration of panadol permission
- photo permission
- permission to use photos online
- anything you wish to share to help us create the best experience for the participant
How do we collect your personal information?
We collect your personal information directly from you. When collecting personal information from you, we may collect in ways including:
- through completing our online booking and medical forms.
- via email
- during face to face or phone conversations between you and our representatives
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about the participant and of the parent/ guardian (as in most cases our participants are 16yrs and under), so that we can perform our business activities and functions to our highest standard. We collect, hold, use and disclose your personal information for the following purposes:
- to provide products and services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new products or services;
- to share only the necessary information to the relevant staff caring and responsible for the participant during their stay at Kiah Park Horse Riding Camp
- to update our records and keep your contact details up to date;
- to process and respond to any complaint or enquiry made by you; and
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
To whom may we disclose your personal information?
We may disclose your personal information to:
- our employees and volunteers, related bodies corporate or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, and email.
If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt out of receiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
We do not provide your personal information to other organisations for the purposes of direct marketing.
Links
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Contacting us about your data: access, corrections and complaints
It is important to us that your information is accurate, up to date, complete and relevant.
We therefore encourage you to contact us by written request if you believe this may not be the case and if you would like update or withdraw any of the information you provided.
Storage
We will take all reasonable steps to protect the security of the personal information that we hold and store against misuse, interference and loss due to unauthorised access, modification or disclosure.
Only authorised staff will be able to access the information supplied on the website booking forms or email.
Changes to our privacy policy
We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website.
This privacy policy was last updated on February 2, 2022.
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